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Store Policy

Terms and Conditions

The terms "We" / "Us" / "Our"/ “Company” individually and collectively refer to Sri Kumarappa WSHG and the terms "Visitor” ”User” refer to the users.


These terms and condition (“T&C”) is a legally binding document between you and us. By mere use of this website (“Website”), you expressly consent to our use and disclosure of personal information provided by you in accordance with this T&C. By visiting this Website you agree to be bound by the terms and conditions of this T&C. If you do not agree, please do not use or access our Website.

Our T&C is subject to change at any time, at our discretion, without notice. To make sure you are aware of any changes, please review this policy periodically.

  • USE OF CONTENT

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the Website (including but not limited to text, audio, video or graphical images), trademarks and logos (if any) appearing on this site are the property of Sri Kumarappa WSHG and are protected under applicable Indian laws.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without our written permission.

  • INDEMNITY

The User agrees to indemnify us and hold harmless, without objection, our members, and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of the Website or their breach of the terms.

  • SITE BROWSING

Any material/ contents downloaded or otherwise obtained through the use of the site is done at your own discretion and risk. Although we take full precaution and care against viruses in the content present or sent through the website but we do not warrant that this site, its servers, or any mail sent by us will not have viruses or harmful components. If any damage is caused to your computer system and any losses accrue it will not be our responsibility. You will be solely responsible for any damage to your computer system or loss of data or any other harm that results from the usage of any such material.

For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

  • LIABILITY

We shall not be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible.

In no event our total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

  • PRICING

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change as per the Company’s discretion.

Privacy Policy

We value the trust you place in us and are committed to protecting personal and customer information privacy.

The terms "We" / "Us" / Our individually and collectively refer to Sri Kumarappa WSHG and the terms "You" /"Your" / "Yourself" refers to the Users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the relevant rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between You and Us. By mere use of this website (“Website”), You expressly consent to our use and disclosure of personal information provided by You in accordance with this Privacy Policy. The Privacy Policy will govern the relationship between You and Us for Your use of this Website. By visiting this Website, You agree to be bound by the terms and conditions of this Privacy Policy. If You do not agree, please do not use or access Our Website.

Purpose:

Sri Kumarappa WSHG is committed to protecting any personal information that We receive while You access Our website and mobile application. We believe it is important for You to know how We treat Your information that We may receive when You engage with Us. This Privacy Policy is devised to help You feel more confident about the privacy and security of Your personal details.

How we may use the User information:

By entering Your User Information, You accept that We may retain Your User Information and that it may be held by Us. We, shall be entitled to Use Your User Information for the following purposes:

  • Fulfill your requests regarding the services, including without limitation respond to your inquiries, communicate with You about our products or services that We believe may be of interest to you,

  • Enforce the legal terms (including without limitation our policies and terms of service) that govern your use of our Services, and/or for the purposes for which you provided the Information,

  • Provide technical support for the Website or in connection with Our services and Offerings,

  • Prevent fraud or potentially illegal activities (including, without limitation, copyright infringement) on or through Our Website or Services,


Security and Data Storing:

All information that you have registered with Us will be protected and will not be shared externally. We take your privacy seriously and rest assured do not want your personal information to be shared publicly.

We do not store your credit / debit card or online bank account information. We do not handle the payment gateway data or store it as it is entered by you directly and is 100% secure.

This website will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information etc. and will take reasonable efforts to ensure that the information received from you is not misused.

Information Sharing and Disclosures

The necessary information to complete your order is only shared with the associated courier partner that will be delivering your ordered items.

Retention of Your personal information:

 

We endeavor to only collect such personal information that is necessary for the purposes indicated here, and to retain such data for no longer than is necessary for such purposes.

Limitation of Liability:

To the extent permissible under the law, We shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy on Your use of the Application.

Governing Law and Jurisdiction:

This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, they may do so by using the courts of law in Chennai.

Updates:

 

We may change this privacy policy from time to time and You should check these regularly. Your use of the Website will be deemed an acceptance of the privacy policy existing at that time.

Shipping and Payment info

Payment:

The payment gateway system provides you with an array of convenient options to purchase our products. These various options are through net banking, credit card, debit card and UPI.

We do not accept cheques or demand drafts.

Incase your payment fails, please contact us at trulycottage@gmail.com. We will respond to you within 24 hours of receiving your email.

 

Shipping and Delivery:

Once we receive your order, it will be processed and ready to be shipped within 2-6 business days. Delivery time is subjective to delays arising out of bad weather conditions, strikes or any other unexpected delay from our courier and travel partners.

Your shipping cost is subject to the cost of the purchase being made, the destination address and the type of shipping being chosen. For any queries regarding the shipment of your purchase, please email us at trulycottage@gmail.com.

Shipping costs will be provided at the time of order. 

You will receive an automated email with your shipping confirmation and tracking numbers.

Return Policy

Refund and Cancellation Policy:

Our focus is Total Customer Satisfaction.

Our Policy for the Cancellation and Refund will be as follows:

Cancellation Policy:

Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. In case of cancellation, please send us an email with the Subject - ‘Cancellation’ to trulycottage@gmail.com within two hours of your order. We will refund the entire amount without deduction of charges on such cancellations.

If you cancel your order after two hours of your order, but before receipt of the item, the same will be liable for deduction of the two-way shipping costs and cancellation charge/bank transaction charge of 5% of your total order value. The refund amount will be processed within 48 hours and the amount should reflect within 5 working days.

It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

Although our online stock inventory is programmed to update automatically, we reserve the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.

If you have questions concerning any of the above, please contact us on the below email id : trulycottage@gmail.com or call us on +91-8438743753

 

Refund Policy:

 

No returns will be offered on Items that have been delivered without any damages or defects.

In the event of an incorrect order being delivered, please send across a picture of the parcel to us on Email and we will initiate another order which will reach you within 8 working days. If a Refund is required it will be processed in the same manner.

In the event of a product being damaged which is highly unlikely, please take a photograph of the same and send it us within 24 hours of the package being received, to javadhunaturesfresh@gmail.com with the Subject - ‘Damaged Package’. We will send across a replacement parcel the next day which should reach you within the next 5 days.

In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week. If a Refund is required, it will be processed in the same manner.

If you have questions concerning any of the above, please contact us on the below Email ID: trulycottage@gmail.com or +918438743753

No refunds would be given if the customer has provided wrong or incomplete shipping address, there was any failed delivery attempt by our shipping agency and/or the package is refused by the recipient.

All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)

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